Implementation of the process change

Prepare an Implementation Plan-

·          Recommend a specific course of action

·          Identify the potential problems and risks

Measure the success

Identify how you would measure the success of the new business state (new process).  What mechanisms would you put in place to monitor the success? (Follow-up with customer, questionnaires, etc.)  How will you ensure the performance measurements were “fit for the purpose’? (Use the business intent)

Monitoring the performance and effectiveness

What is the effectiveness of the new systems or procedures through the appropriate control mechanisms?  Identify the procedures to a standard sufficient to achieve the defined objectives by routine checks, and corrective action.