The first step in any change to a business process or procedure should always involve acquiring and evaluating data on the impact of the project on existing business practices. This is called business requirements gathering. Essentially, you will be interacting with anywhere from one employee to an entire organization. The sole function of business requirements gathering is to obtain, organize, and evaluate information, then to follow up these analyses with the practical application of informed process changes.
There are a number of ways business analysts and consultants have approached business requirements gathering. Most often, an interview performed with all necessary parties is performed. Questions are asked and answered, and the scope of change affecting the department and employee are noted. Sometimes, when an impacted department is too large to allow for efficient interviewing, questionnaires are designed and distributed either digitally or in paper form; employees fill them out, and the returned data is compiled and analyzed. With the introduction of more advanced technology in the workforce, business requirements gathering has also gone hi-tech. Now employees can access questions and forms through a number of web sites and online services. This has helped to make the process extremely streamlined, and has greatly reduced the amount of time to compose detailed requirements reports.
If you are responsible for an impending major change in your organization, do not skip the vital step that is business requirements gathering. Discovering how proposed changes to existing operations will either aid or hinder other departments within the company is a great way to gauge the business necessity of the current project. If the rewards are greater than the negative impact, then making the change is sound business sense. If not, then you can be thankful you did the essential business requirements gathering. Doing the proper amount of research has the potential to save you – and your company – time and money.


