Detailed Requirements Gathering Questionnaire for Legacy Enhancements

 

§         Determine High-Level Functions

     1.    Are we just changing the front-end of the system or rewriting (re-architecting) the whole   system?

     2.    What will this system do that the current system already does?

     3.    What will this system do that you are doing manually now?

     4.    What will this system do that is entirely new?

     5.    Does the current system do things that this system will not do?

     6.    What is the functional scope of this system?   (list high-level functions)

     7.    How do these functions interact with each other?

     8.    What is the level of complexity?

     9.    Are there other systems/projects this system will interface with?

    10.   Will the converted system access legacy files, databases, dual databases, or new files and databases?

    11.   What is the functional core of the system?

    12.   What are your priorities?

 

§         Determine Development, Deployment, Usage Constraints

    1.    What is the timeframe for conversion?

    2.    Are there time constraints in converting the system?  What are they?

    3.    Are there time constraints in deploying the system?  What are they?

    4.    Are there any dependencies on other systems in completing the system?  Please specify.

    5.    Are there budget constraints in converting this system?  How much?

    6.    Are there resource constraints in converting the system (do we have the in-house expertise we           need)?

    7.    Do we have management and user commitment and buy-in?

8.        Are there technical constraints to converting this system? What are they?

9.        Is there remote processing?  Are there scheduler constraints to consider (CA7 and/or CA7 Agent)?

 

§         System Research

    1.    Who are the most important players in terms of – Knowledge  - Politics?

    2.    Is there any existing system documentation?  If so, where?

    3.    Who else should we talk to?

 

§         Assumptions/Inclusions

    1.    List assumptions

 

§         Issues

1.        List open issues, responsible parties, resolution date

 

§         Exclusions

    1.    List exclusions

 

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Requirements Gathering Questions for Legacy Enhancements

Determine Business Objectives:

 

    1.    Why do you want to redo the system?

    2.    How will the new version of the system help you?

    3.    What are your objectives in having this system?

    4.    Who are the key stakeholders and users? Do their goals differ? If so, how?

    5.    How does the system map to business goals?

    6.    What is the most important business goal of the system?

    7.    Will the system change the way you are doing things now?

    8.    Will the system help you be more efficient?   How?

    9.    What are the system deliverables? 

   10.   What will the converted system accomplish that the current system cannot    accomplish?

   11.   Will the output of the converted system be the same or different than the      current system?

   12.   Will the new system have additional functionality?    What?

   13.   Will the new system have better performance?    To what extent?

   14.   Will the new system help you be more efficient?    To what extent?

   15.   Will the screens look different?  How?

   16.   What is most important (rank in order of importance): 

                  Application is easier to use

                  Application has nicer front-end

                  Application has additional functionality (list)

                  Application is more efficient

                  Application is redesigned to better reflect the business

 

Determine Future Needs

   1.    What business requirements will this system address?

2.        Is the data and/or functionality shared by other (many) business areas?  If so, which?

3.        If the reports were dynamic, what would they do differently?

4.        How much historical information is required?

 

Determine Current Problems

   1.    What are the current problems with your system today?

   2.    Do you have to do things manually that you would like to automate?

   3.    Do you have performance problems that need to change?

   4.    Do you have functional limitations that you’d like to change?

5.        What is the risk of not converting the system?

6.        Which reports do you currently use?  What data on the report is important?  How do you use the information?

7.        Are there specific bottlenecks to getting at information?

8.        How do you analyze the information you currently receive?  What type of data is used?  How do you currently get the data?  How often do you get new data?

9.        What type of ad hoc analysis do you typically perform?  Who requests ad hoc information?  What do you do with the information?

 

Determine System Users

   1.    Who will be using the system?

   2.    What are the titles and roles of the people who will use the system?

3.        What are their levels of expertise?

 

Determine Criteria for Success

    1.    What do we need to accomplish to make this project successful?

    2.    What do we need to change to make this project successful?

    3.    What buy-in do we need?

    4.    Are we lacking any critical elements such as budget, resource allocation, or    support?

    5.    What are the training considerations for developers and users?

 

System Research

    1.    Who are the most important players in terms of – Knowledge  - Politics?

    2.    Is there any existing system documentation?  If so, where?

    3.    Who else should we talk to?

 

Assumptions and Issues

    1.    List assumptions

    2.    List open issues, responsible parties, resolution date

 

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Detailed Requirements Questionnaire for New Development Projects

Information from this questionnaire should be used to develop the detailed business requirements in the Project Requirements document.  Ask these questions for each high- level business process to identify the detailed business processes, associated functionality, functional and reporting deliverables.

 

§         Determine High-Level Functions

    1.    What will the process do that you are doing manually now?

    2.    If using purchased packages, what do they do?

    3.    What will this process/function do that is entirely new?

    4.    Are there related processes/functions within the scope of this process?    (list these)

    5.    How do these processes/functions interact with each other?

    6.    What is the level of complexity of each process/function?

    7.    Are there other systems/projects that must interface?  (What are they?)

    8.    What is the functional core of this process?

    9.    What are the priorities for this process?

 

Determine Development, Deployment, Usage Constraints

    1.    Are there time constraints in developing the process/function?  What are they?

    2.    Are there time constraints in deploying the process/function?  What are they?

    3.    Are there any dependencies on other systems in completing the system?   Please specify.

    4.    Are there budget constraints in developing this process/function?   How much?

    5.    Are there resource constraints in developing the process/function? (in-house expertise available)?

    6.    Do we have management and user commitment and buy-in?

7.        Are there technical constraints to developing this process/function? What are they?

8.        Is there remote processing?  Are there scheduler constraints to consider (CA7 and/or CA7 Agent)?

 

§         System Research

    1.    Who are the most important players in terms of:

                - Knowledge

                - Politics

    2.    Is there any existing system documentation?  If so, where?

    3.    Who else should we talk to?

 

§         Assumptions

    1.    List assumptions

 

§         Issues/Risks

1.        List open issues, responsible parties, resolution date

 

Inclusions -   List inclusions

 

§         Exclusions – List exclusions

 

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High Level Requirements Gathering Questions for New Development Projects

Information from this questionnaire can be used to develop high level business requirements.

 

Determine Business Objectives

    1.    What are your goals in developing this system?

    2.    Who are the key stakeholders and users? Do their goals differ? If so, how?

    3.    How do the system goals map to business goals?

    4.    What is the most important business goal of the system?

    5.    Will the system change the way you are doing things now?

    6.    Will the system help you be more efficient?  How?

    7.    What are the system deliverables? 

    8.    What will the new system accomplish that is not currently accomplished manually or with other systems?

    9.    What will the new system do?

 

Determine Future Needs

    1.    What business requirements will this system address?

    2.    What information do you need from this system that you don’t have now? 

    3.    Is any of this data currently captured in any other corporate system?

    4.    How would you like to see this information?  

    5.    What functionality do you need from the system?

6.        Is the data and/or functionality shared by other (many) business areas?  If so, which?

7.        If the reports were dynamic, what would they do differently?

8.        How much historical information is required?

 

Determine Current Problems

    1.    What are the current problems facing without the system today?

    2.    What problems should this system solve?

    3.    Do you have to do things manually that you would like to automate?

    4.    Do you have performance problems that need to change?

    5.    Do you have functional limitations that you’d like to change?

6.        Are you using packages that force you to constrain your business functionality to the boundaries of the package?

7.        Which reports do you currently use?  What data on the report is important?  How do you use the information?

8.        Are there specific bottlenecks to getting at information?

9.        How do you analyze the information you currently receive?  What type of data is used?  How do you currently get the data?  How often do you get new data?

10.    What type of ad hoc analysis do you typically perform?  Who requests ad hoc information?  What do you do with the information?

 

Determine System Users

   1.    Who will be using the system?

   2.    What are the titles and roles of the people who will use the system?

   3.    What are their levels of expertise?

 

Determine Criteria for Success

   1.    What is most important for success of the application?

   2.    What do we need to accomplish to make this project successful?

   3.    What do we need to change to make this project successful?

   4.    What buy-in do we need?

   5.    Are we lacking any critical elements such as budget, resource allocation, or support?

   6.    What are training considerations for developers and users?

 

Assumptions

    1.    List assumptions

 

Issues

    1.    List open issues, responsible parties and resolution date

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Decision Making Technique for Consensus

3 Step Method

 

This is a good technique for identifying risks and issues.  Use this technique for the beginning of the session.

 

1.                  Individual- Write ideas and thoughts on flip chart paper/whiteboard.  Be creative and draw pictures.

2.                  Small Group- Break up into groups of 3 – 5 people.  Each person in the group should present their results.  As you listen to the presentation note the common themes.  Each group creates a consolidated group list.  Each group presents their results and gets feedback from the larger group.

3.                  Large Group- Facilitator leads the group and consolidates decisions from each group getting consensus for the final lists.

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Qualities of an Effective Business Analyst

Business Analysts are responsible for facilitating requirements analysis, requirements validation and business process improvement.  Below are some qualities and traits of a good Requirements Lead and Business Process Improvement Facilitator that a Business Analyst should develop to be effective.

·        Communicates well

·        Processes ideas from people

·        Shows a natural interest

·        Listens well

·        Maintains control

·        Empowers the group

·        Handles uncertainty

·        Is quick to connect with the group

·        Focuses on the business not their own solutions

·        Communication skills

§         Negotiating

§         Group dynamics

§         Listen/draw conclusions

·        Business Savvy

§         Running meetings

§         Systems Analysis & Design

§         Relates well to people

·        Management skills

§         Project Management

§         Manages people’s expectations

·        Reputation

·        Impartial

·        Devoted to the process

§         Understands and constantly sells the process

 

Pierson Requirements Group provides training in effectively leading requirements and business process improvement initiatives.  Some popular classes for improving the Business Analyst facilitation skills are the Business Requirements Gathering & Writing Seminar using JAD, Use Cases and UML Techniques and the Business Process Management Facilitation.   

 

To learn more about training that is available for these collaborative techniques and methodologies click on Pierson’s Requirements Group’s agendas for JAD Facilitation & Requirements Gathering using Use Cases and Business Requirements Gathering & Writing Seminars.

 

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Facilitation Technique for Identifying Project Risks

3 Step Method

 

This is a good technique for identifying risks and issues.  Use this technique for the beginning of the session.

 

1.                 Individual- Write ideas and thoughts on flip chart paper/whiteboard.  Be creative and draw pictures.

2.                 Small Group- Break up into groups of 3 – 5 people.  Each person in the group should present their results.  As you listen to the presentation note the common themes.  Each group creates a consolidated group list.  Each group presents their results and gets feedback from the larger group.

3.                 Large Group- Facilitator leads the group and consolidates decisions from each group getting consensus for the final lists.

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Change Management for BPM

Implementation of the process change

Prepare an Implementation Plan-

·          Recommend a specific course of action

·          Identify the potential problems and risks

 

Measure the success

Identify how you would measure the success of the new business state (new process).  What mechanisms would you put in place to monitor the success? (Follow-up with customer, questionnaires, etc.)  How will you ensure the performance measurements were “fit for the purpose’? (Use the business intent)

 

Monitoring the performance and effectiveness

What is the effectiveness of the new systems or procedures through the appropriate control mechanisms?  Identify the procedures to a standard sufficient to achieve the defined objectives by routine checks, and corrective action.

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How to Present and Sell the Process Change for a BPM Initiative

Presentation and selling of the process change

Communication of the process change to management and the staff is key to a successful transition.  The team would create the presentation to sell the process change to everyone.  Determine what will be in the presentation and how it will be presented.  The case for the management presentation should include the following:

  1. Where are we now? (present the previous current state)
  2. What does this mean to us?
  3. Where do we want to be? (present the new state)
  4. What are the benefits?
  5. Why these benefits?
  6. Identify the options for the actions
  7. How will you evaluate the solution?  How will you measure the success?
  8. State the recommendations for change
  9. Identify the next steps

Sample Presentation Agenda:

·         Introduction

·         Review the “Previous Current State” (storyboard)

·         Present the Business Statement of Intent

·         Present the “New Current State” Process (storyboard)

·         Present the “Action Plan” with benefits

·         Closing and next steps

 

 

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How to do Process Re-design for Business Process Improvement

Process Re-design: scope, definition and related issues

1.      Process Types & Definition:  Identify whether the type of process is primary, support or management as this influences the types of goals set.

2.      Process Redesign Criteria and Options:  Blending analytical and creative thinking is the key to good business process redesign.  Use inductive thinking to identify a powerful solution as defined through the customer’s eyes.  Processes should be viewed end to end in a strategic context.  Think in terms of seeking out the problems to resolve and break the old unnecessary rules.

a.      Create a clearly stated “Business Statement of Process Intent”.  This is a clearly defined business statement which articulates what this process is setting out to achieve.  What we can do now? 

b.      Identify the performance measures/targets.  What are your own performance measures?  How geared are they to delivering process success?

c.       Business Statement of Process Intent should have clear objectives and be  quantifiable (SMART method). 

d.      The Business Statement of Process Intent should have clear ownership both high and low levels.

3.      Modeling Redesigned Processes- Identify how to simplify the process and model on the “New Current State” Process Map.  Tip:  When modeling the redesigned processes, select the appropriate view for the participants.  You can use mind mapping (creative stage), IDEF process flows (analytical stage), storyboard (free form), detailed flow charts with swimlanes (prescriptive).  Choosing the appropriate view can change the way problems are perceived.     

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