Process Re-design: scope, definition and related issues

1.      Process Types & Definition:  Identify whether the type of process is primary, support or management as this influences the types of goals set.

2.      Process Redesign Criteria and Options:  Blending analytical and creative thinking is the key to good business process redesign.  Use inductive thinking to identify a powerful solution as defined through the customer’s eyes.  Processes should be viewed end to end in a strategic context.  Think in terms of seeking out the problems to resolve and break the old unnecessary rules.

a.      Create a clearly stated “Business Statement of Process Intent”.  This is a clearly defined business statement which articulates what this process is setting out to achieve.  What we can do now? 

b.      Identify the performance measures/targets.  What are your own performance measures?  How geared are they to delivering process success?

c.       Business Statement of Process Intent should have clear objectives and be  quantifiable (SMART method). 

d.      The Business Statement of Process Intent should have clear ownership both high and low levels.

3.      Modeling Redesigned Processes- Identify how to simplify the process and model on the “New Current State” Process Map.  Tip:  When modeling the redesigned processes, select the appropriate view for the participants.  You can use mind mapping (creative stage), IDEF process flows (analytical stage), storyboard (free form), detailed flow charts with swimlanes (prescriptive).  Choosing the appropriate view can change the way problems are perceived.