How to do Process Re-design for Business Process Improvement
Process Re-design: scope, definition and related issues
1. Process Types & Definition: Identify whether the type of process is primary, support or management as this influences the types of goals set.
2. Process Redesign Criteria and Options: Blending analytical and creative thinking is the key to good business process redesign. Use inductive thinking to identify a powerful solution as defined through the customer’s eyes. Processes should be viewed end to end in a strategic context. Think in terms of seeking out the problems to resolve and break the old unnecessary rules.
a. Create a clearly stated “Business Statement of Process Intent”. This is a clearly defined business statement which articulates what this process is setting out to achieve. What we can do now?
b. Identify the performance measures/targets. What are your own performance measures? How geared are they to delivering process success?
c. Business Statement of Process Intent should have clear objectives and be quantifiable (SMART method).
d. The Business Statement of Process Intent should have clear ownership both high and low levels.
3. Modeling Redesigned Processes- Identify how to simplify the process and model on the “New Current State” Process Map. Tip: When modeling the redesigned processes, select the appropriate view for the participants. You can use mind mapping (creative stage), IDEF process flows (analytical stage), storyboard (free form), detailed flow charts with swimlanes (prescriptive). Choosing the appropriate view can change the way problems are perceived.
About Joy Matthews
Joy E. Matthews is the cofounder and Vice President of Training and Consulting Services for Pierson Requirements Group, Inc., (www.piersonrequirementsgroup.com), founded in 1990. She is an Information Systems Specialist with expertise in implementing Iterative Development and Joint Application Development using many development tools. She is accomplished in business modeling and facilitation techniques. She has participated in all phases of Information Engineering systems development and Total Quality Management projects. She has successfully completed Business Process Re-engineering, Information Strategy Planning, Business Area Analysis, Functional Area Analysis and Business System Design projects for a number of organizations and is a certified facilitator.
Joy trains the latest in UML and the use case methodology using JAD. She is an expert in JAD and UML best practices and industry standards. She is the co-author of Pierson’s repeatable development Methodology for Multi-Tier Architecture projects using Object-Oriented methods and JAD. Joy is the author of the JAD Facilitation and Requirements Gathering Seminar: A Process for Implementing Object-Oriented Projects. She is accomplished in Object-Oriented Requirements Analysis, Analysis and Detailed Design. She has facilitated and managed projects for all phases of the system development life cycle.
Joy is the author of the following seminars: Requirements Gathering & Writing Seminar using Data Techniques, JAD, UML and Use Cases, Business Analysis Seminar, Requirements Gathering & Writing Seminar using JAD, Use Cases and UML, User Acceptance Testing Seminar, Requirements & Specifications Seminar, Facilitated Session Leader Seminar, Learning Use Cases and UML Seminar and Writing Requirements That Work Seminar. Joy can be reached at jmatthews@piersonrequirementsgroup.com
